Privacy Policy

At Air Support Group, based in Antiguo Cuscatlán, La Libertad, El Salvador, we take the privacy and protection of your personal data very seriously. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what measures we take to ensure its security, in compliance with El Salvador’s Personal Data Protection Law and other applicable regulations.

By accessing our website www.go-airsupport.com or using our services, you agree to the practices described in this Policy.

Information We Collect

We may collect:

  • Identification and contact details: name, phone number, email address, company, job title, location.
  • Technical data: IP address, browser, operating system, date and time of access, pages visited, through cookies and analytics tools.
  • Data provided voluntarily: information you enter into our contact forms, quote requests, reservations, or surveys.
  • Browsing data: collected through Google Analytics, including interactions with pages and links.

Methods of Collection

Information is obtained when:

  • You complete web forms on our site.
  • You contact us by phone, email, or chat.
  • You accept tracking and analytics cookies.
  • You participate in events, promotions, or surveys.

Purpose of Processing

We use your data to:

  • Process requests and inquiries.
  • Prepare quotes and manage reservations.
  • Improve the user experience and optimize our website.
  • Analyze traffic and behavior using Google Analytics for statistical purposes.
  • Send commercial information and promotions (only with your consent).
  • Comply with legal obligations.

Consent

Our forms contain checkboxes that you must tick to authorize the processing of your data. You can withdraw your consent at any time by writing to our privacy email address.

Cookies and Analytics Tools

We use our own and third-party cookies (including Google Analytics) to:

  • Remember browsing preferences.
  • Analyze usage patterns and improve the site.

You can manage or disable cookies from your browser settings or through our cookie consent banner available on the site.

Minors

Our services are not intended for minors under the age of 18.
We do not knowingly collect data from minors. If you believe that a minor has provided us with personal information, please contact us to have it removed.

Data Retention

Your data will be kept:

  • For the duration of the commercial or service relationship.
  • For the time necessary to comply with legal obligations.
  • Until you request its deletion.

Security

We implement measures such as SSL encryption, firewalls, and access controls to protect information. However, no system is 100% secure; if we detect a security breach affecting your data, we will notify you as required by law.

Sharing with Third Parties

We may share data with:

  • Technology service providers (hosting, email, analytics).
  • Legal authorities, when required.

We do not sell your personal data.

International Transfers

When your data is processed outside El Salvador, we guarantee an adequate level of protection through contractual clauses and recognized standards.

Rights of the Data Subject

You may exercise your rights of:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Objection
  • Portability
  • Withdrawal of consent

Please send your request to our privacy email address, attaching valid identification.

Policy Updates

We may update this Policy at any time. We will post the most recent version on our site with the date of the update.

Contact

Air Support Group
Avante Building, Luis Poma Boulevard, Llama del Bosque Street 2-11, Antiguo Cuscatlán, La Libertad, El Salvador.
📧 Mail: privacidad@go-airsupport.com
📞 Telephone: +503 2210-0400
🌐 Website: www.go-airsupport.com