At AirSupport Group, we know that the efficiency of an air operation begins long before takeoff. Airport handling, also known as ground handling, is a fundamental component in ensuring that each flight is carried out safely, punctually, and accurately.
In El Salvador, where air traffic is growing year after year and our international airport is establishing itself as a regional hub, providing a high-level handling service is more important than ever.
Óscar Corado, Director of Operations at AirSupport Group, confirmed that “airport handling is the first link in the entire flight experience, and its efficiency defines the success of the entire operation. At AirSupport, we understand that every minute on the ground counts, which is why we invest in technology, training, and smart processes that guarantee precision, safety, and punctuality. Our commitment does not end when the plane takes off; it begins with every detail that makes that takeoff possible.”
What does airport handling include?
When we talk about handling, we are referring to all the services we provide to aircraft, passengers, crew, and cargo, from the moment the plane lands until it takes off again. This includes:
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- Assistance to passengers during check-in, boarding, and disembarkation.
- Ground support with equipment such as power units (GPU), air conditioning, mobile stairs, and trailers.
- Efficient and safe handling of baggage and cargo.
Each of these processes is essential to maintaining the highest standards of safety and operational efficiency.
Why is airport handling so important at the regional level?
Our country has become a strategic point for regional connectivity. With a constantly growing airport and a privileged geographical position, El Salvador requires airport services that are up to the challenge.
A professional and well-executed handling service offers the following benefits:
- Reduces ground operation times.
- Optimizes the use of resources and minimizes logistical errors.
- Provides a better experience for passengers and crews.
- Increases operational safety on every flight.
How we contribute at AirSupport Group
At AirSupport Group, we offer a comprehensive handling service that combines trained personnel, state-of-the-art technology, and a focus on continuous improvement. Our regional experience allows us to adapt to the specific needs of the airlines and operators who rely on us every day.
We have:
- A modern fleet of ground support equipment (GSE).
- Protocols aligned with international standards.
- Ongoing training for our technical team.
- Digital solutions for more agile and transparent operational management.
We are committed to the growth of the aviation sector in El Salvador, and we demonstrate this in every operation we carry out.
We contribute to the development of a regional hub
Thanks to our services, we directly support the vision of making El Salvador an increasingly competitive air hub. We know that good ground service is a differentiating factor that influences international airlines’ decision to operate in our country.
“We are transforming ground handling with a 4.0 vision: we are digitizing processes, incorporating more sustainable equipment, and strengthening operational traceability. This not only improves efficiency indicators, but also puts El Salvador on par with the most competitive airports in the region,” Corado emphasized.
By optimizing the handling of aircraft, passengers, and cargo, we contribute to tourism, trade, and the international reputation of our airport infrastructure.
We continue to transform handling with technology
In line with our innovation initiative, we have incorporated smart processes and digitization into many of our operations. This allows us to be more efficient, sustainable, and transparent at every stage of the service.
Handling 4.0 is not a vision of the future: we are already implementing it in El Salvador.
We are proud of the work we do every day on the ground to ensure that flights in El Salvador take off safely and with excellence. We invite you to continue browsing our blog to find out more about what we do or contact us to find out how we can help you.
