At AirSupport Group, we know that every minute on the ground counts. That’s why providing a comprehensive ramp service means not only meeting operational standards, but also anticipating our customers’ needs and ensuring efficiency, punctuality, and safety in every operation.
Óscar Corado, Director of Operations at AirSupport Group, knows this well, emphasizing that “a well-executed ramp service is a precise choreography where every movement counts. From guidance to pushback, every second and every decision influences the safety, punctuality, and reputation of the airport. At AirSupport, we have perfected this coordination with technology, discipline, and a team that understands that operational excellence does not allow for improvisation.“
Ramp service is one of the key links in the airport assistance chain, especially in a country like El Salvador, where our international airport has established itself as a strategic hub for the region.
What do we mean by ”full ramp service”?
Ramp service encompasses all the tasks we perform on the ground to prepare an aircraft for its next flight. This service is activated as soon as the aircraft lands and continues until it is ready to take off again.
At AirSupport Group, we offer a full ramp service that includes:
- Ramp guidance: visual and technical assistance to safely position the aircraft in its assigned parking space.
- Placement and removal of chocks, cones, and stairs: essential elements for stabilizing the aircraft and allowing personnel access.
- GPU and mobile air conditioning connection: power and climate control supply during the ground stopover.
- Drinking water supply and toilet emptying service: complete attention to onboard comfort.
- Loading and unloading of baggage and cargo: with appropriate GSE equipment and trained personnel for safe and fast handling.
- Towing or pushback: moving the aircraft to or from the runway as required by the operation.
All of this is carried out under strict safety protocols, constant communication with the control tower, and coordination with other key areas such as passenger service, cabin cleaning, and catering.
Benefits of hiring a comprehensive ramp service
When our clients hire a comprehensive ramp service, they get more than just a technical operation: they gain access to a strategic solution that positively impacts their operations. Among the main benefits are the following:
Reduced layover times
With all services integrated into a single provider, tasks are performed more quickly and in a more synchronized manner.
Greater operational safety
Our technical team follows certified procedures and undergoes constant training to guarantee international standards.
Resource optimization
By centralizing services with us, airlines and operators reduce logistics costs, avoiding intermediaries or separate arrangements.
Personalized attention and local support
Our presence in El Salvador and the region allows us to respond quickly, adapt to airport requirements, and be available for any eventuality.
AirSupport Group: specialized equipment and personnel for ground operations
Offering a complete ramp service would not be possible without the right technology and trained human talent. At AirSupport Group, we combine modern ground support equipment with experienced technical personnel, allowing us to operate with precision at every stop.
“Our priority is that every ground operation is executed with the same precision as a takeoff. That’s why we combine state-of-the-art equipment with certified technicians who anticipate needs, resolve unforeseen events, and ensure that each aircraft is ready to fly in the shortest possible time and under the highest international standards,” Corado reiterated.
We provide comprehensive solutions that meet the highest operational standards in the aviation sector in El Salvador and Central America. We are prepared to assist commercial aircraft, cargo, charter flights, and private operators with the same quality and commitment.
We invite you to continue browsing our blog to learn more about our services or to contact us.
